Resumé

I'm a Senior Technical Writer and Information Architect with nearly 15 years of experience turning complex technical systems into documentation that actually works. I've partnered with fast-growing SaaS, B2B, and open source startups, collaborating directly with product, engineering, and customer success teams to document APIs, SDKs, and platform features that drive real results.

I build clear, structured documentation that accelerates onboarding, boosts feature adoption, and keeps users moving forward. I work embedded with cross-functional teams to ensure docs stay launch-ready. I'm an expert at scaling documentation systems from the ground up, building workflows and frameworks that grow with the company. I'm a strong advocate for docs-as-product and treating documentation as a strategic asset.

Fast-paced, agile environments? That's where I thrive.

Documentation types: Product documentation (B2B, SaaS, open source) | Help center/Knowledge base articles | SOPs | FAQs | Release notes | UI/UX copy | Process/support documentation | Compliance documentation | API/SDK documentation | Tutorials | Policies/procedures | Documentation roadmaps | Product marketing/aunch planning | Process mapping

Other: Front-end web development (help center/KB) | Cross-functional collaboration | Version control (Git, SVN) | Copy editing | Template and style guide creation | Information architecture and taxonomy | Documentation governance and QA | Documentation library management | Documentation lifecycle management | Documentation KPIs | Google Analytics | Product specs | Software development lifecycle | Agile | LLMs

Tools: Docs-as-code | Markdown | GitHub | Hugo | HTML | CSS | React (basics) | CLI | VSCode | Paligo | Flare | Redocly | Swagger | OpenAPI | Jira | Confluence | Figma | Visio

• Technical writing
• Help center / API portal building
• Information architecture
• Taxonomy
• Content scaling / reuse
• Docs governance
• Docs QA / docs auditing
• Content management
• Documentation lifecycle management (DLCM)
• Software development lifecycle (SDLC)
• Docs metrics and KPIs

Hyperproof - 01/2021 - 12/2025 | Seattle, WA | Remote

Founding Technical Writer | Documentation Lead

Built and owned the product help center end to end, leading content strategy, structure, creation, publishing, and continuous optimization based on user and support feedback.

• Reduced support requests for common workflows by 20% by delivering launch-ready documentation including best practices, help articles, release notes, FAQs, and product marketing materials for both new and existing features
• Improved product usability by translating complex technical requirements into clear, task-focused content for both technical and non-technical audiences
• Elevated feature discoverability by an estimated 52% by refining product taxonomy and delivering clear in-app copy, tooltips, and workflow guidance that improved navigation and feature adoption
• Partnered with Product Managers, Engineers, Designers, Marketers, Support, and Customer Success throughout the development lifecycle to document feature requirements, develop detailed product specifications, ensure consistent messaging, and close documentation gaps tied to real user pain points
• Established documentation standards, style guides, and scalable information architecture, improving content consistency and findability across the help center
• Managed the full documentation lifecycle, proactively updating content for product changes and using user feedback and content metrics to continuously improve effectiveness

eyeo GmbH (Adblock Plus) - 04/2015 - 12/2020 | Cologne, Germany | Remote

Founding Technical Writer | Senior Technical Writer

Owned the end-to-end content strategy and development for Adblock Plus user communications, supporting a browser extension used by over 50 million people worldwide.

• Created and owned the Adblock Plus help center end-to-end using a docs-as-code approach, establishing a scalable, open-source–aligned documentation framework that improved user support and content consistency
• Created and implemented company-wide documentation policies, SOP documentation standards, and procedures across teams
• Developed and maintained operational documentation including training materials, HR documentation, internal process documentation, and knowledge base resources
• Established a content localization workflow using crowdsourcing, enabling simultaneous release of documentation in 20+ languages while cutting translation costs by nearly 75%
• Collaborated with stakeholders across departments to clarify requirements, reduce rework, and ensure consistent procedures
• Supported process improvement by documenting standardized procedures aligned to evolving organizational needs

Turning Technologies - 01/2011 - 03/2015 | Youngstown, OH | On-Site

Technical Writer

Created documentation supporting technology operations, product enablement, training, and release processes.

• Authored, edited, and maintained 300+ technical, training, support, and integration documents across Linux, macOS, Windows, Android, and iOS
• Created and maintained versioned release notes and structured documentation updates aligned to product and operations schedules
• Implemented documentation process improvements, streamlining production and localization workflows and reducing costs by ~$50,000 annually
• Developed reusable templates and CSS standards in MadCap Flare, cutting formatting-related revisions by 80%
• Expanded documentation database by 65%, significantly improving knowledge accessibility and search success rates

Master of Arts in History | Youngstown State University

Bachelor of Arts in History, minor in German | Youngstown State University